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Guiding Principles: Heather D. Blease on Core Values

Every business needs a set of principles to guide the business. At SaviLinx, we look to our Guiding Principles at every step and for every decision, big and small. In this video, SaviLinx founder and CEO Heather D. Blease shares the impact of these principles on the company. https://youtu.be/MJ4M5Jv9Zyc

2019-08-21T14:37:35-05:00Blog, Inside Out|

Business Risk: Heather D. Blease on Managing Risk for SaviLinx

Fast growth requires a complex relationship with risk. In this video interview with SaviLinx founder Heather D. Blease, she discusses how she approaches risk in building SaviLinx. This is the first in a series of interviews about SaviLinx and business.? https://youtu.be/Mvb_bd5yMAc?rel=0 You recently had a ribbon cutting ceremony on a new 43,000 square foot [...]

2019-07-16T15:20:02-05:00Blog, Inside Out|

SaviLinx Selected for Fast Growth Icons International Network

Fast Growth Icons is the invitation-only network for well-established, fast-growing businesses. The network brings together the founders and CEOs of later-stage startups to discuss the practical realities of building a $100m+ revenue business. Reflecting our success and rapid growth, we are proud to be recognized as one of the most interesting and successful growth businesses [...]

2019-05-30T13:56:48-05:00Award, Blog, News|

ZQuiet Chooses SaviLinx to Meet Brand Promise for Great Direct Response Customer Service

Any company can sell a product. But ZQuiet decided early on that what it really wanted to do was build a brand based on customer experience for its anti-snoring device. It chose SaviLinx for direct response customer service because the company shared its values, and the savings have followed. With call center operations running much [...]

The Times Record: SaviLinx Recipient of MTI Grant Award

Originally published in The Times Record | BRUNSWICK, Maine - SaviLinx was recently named one of the winners of a grant from the Maine Technology Institute (MTI), winning a total award amount of $95,000. The award will allow for the creation of an innovative system called the SaviLinx Enterprise Information Management System, which will enable [...]

2018-11-17T17:13:00-05:00Award, Blog, Company News, News|

Grow Maine Show Podcast: Interview with Heather Blease, CEO of SaviLinx

Original by Martin Grohman | The Grow Maine Show? (Martin Grohman interviews SaviLinx CEO Heather Blease for a recent episode of his podcast. Photo Courtesy of Martin Grohman, The Grow Maine Show) This podcast on contact center SaviLinx celebrates Maine entrepreneurs. Heather Blease recently sat down to an interview on the Grow Maine [...]

Smart Customer Service: Making Pay for Performance Work for Your Contact Center

Pay-per-performance programs can either vastly improve or break a company and its culture. The difference is about thoughtful, well designed incentives. In a recent article published on Smart Customer Service, Kim Williams explains how shifting compensation from tenure to performance leveled the playing field and became a wildly successful model at SaviLinx. The program was [...]

SaviLinx: 100% Powered by Green Energy

SaviLinx’s headquarters is on the former Naval Air Station in Brunswick, Maine. We recently caught up with Steve Levesque, Executive Director of the Midcoast Regional Redevelopment Authority. MRRA has been responsible for redeveloping the Naval Air Station to what is now called Brunswick Landing, a thriving office park and corporate jet facility. One of his [...]

The Importance of Investing in an Exemplary Customer Support Team

Customer service supports customer retention, retention equates to loyalty, loyalty means repeat business, and repeat business means you’ll hit those revenue goals. Your customer support team is the frontline of offense and defense, as well as the first and sometimes only person who will interact with a customer. That first or only impression will make [...]

2018-02-15T08:26:49-05:00Blog|
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